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Terms and Conditions

Welcome to Caswino. This document outlines the terms and conditions that govern the use of our gaming services. By registering an account and using our platform, you acknowledge that you have read, understood, and agree to be bound by these rules. These terms and conditions constitute a legally binding agreement between you, the player, and Caswino. It is your responsibility to review them periodically. For players enjoying the services of Caswino casino platform, these rules ensure a fair and secure gaming environment for everyone.

Definitions

In these terms, the following definitions apply:

  • “Account” refers to a player account created by you on the platform.
  • “Games” includes all casino games, such as slots, table games, and live dealer games, available on our platform.
  • “We”, “Us”, “Our” refers to the operator of Caswino.
  • “You”, “Player” refers to the registered user of the services.

Eligibility and Agreement

To use our services, you must be at least 18 years of age and of legal age for gambling in your jurisdiction. By creating an account, you confirm that you meet this age requirement and that you are not prohibited from gambling online. You agree to abide by these terms and conditions at all times. We reserve the right to request proof of age and to suspend any account if satisfactory proof is not provided.

Your Player Account

Registration

To play for real money, you must register a personal account. You will need to provide accurate information, including a valid email address, and choose a password and currency. Your password must be at least 8 characters long and contain an uppercase letter, a lowercase letter, and a number. You are solely responsible for maintaining the confidentiality of your login details.

Verification (KYC)

Before processing your first withdrawal, we are required to perform a Know Your Customer (KYC) verification. This is a standard security measure to prevent fraud and comply with regulations. You will need to submit:

  • A valid photo ID (such as a passport or driver’s licence).
  • Proof of address (like a recent utility bill or bank statement). Verification is typically completed within 24 hours on business days. Caswino reserves the right to request additional documentation at any time to verify your identity.

Account Responsibilities

You are permitted to hold only one account. The use of multiple accounts is strictly prohibited and may result in the closure of all associated accounts and the forfeiture of any winnings. You must keep your personal information up-to-date at all times.

Financial Transactions

Deposits

The minimum deposit amount is $20 AUD. We accept a range of payment methods, including credit cards like Visa and Mastercard, e-wallets such as Skrill and Neteller, and various cryptocurrencies including Bitcoin and Ethereum. Deposits are generally credited to your account instantly.

Withdrawals

The minimum withdrawal amount is also $20 AUD. Withdrawals are processed from Monday to Friday.

  • E-wallet withdrawals are typically processed within one working day after your account is verified.
  • Cryptocurrency withdrawals are often completed within an hour after approval.
  • Bank transfers may take 3-5 business days. Standard withdrawal limits are $3,000 per week and $15,000 per month. These limits may be increased for established VIP players. We reserve the right to apply a fee if a deposit is not wagered at least three times before a withdrawal is requested.

Bonuses and Promotions

All bonuses and promotions offered by Caswino are subject to specific rules. Unless otherwise stated in a promotion’s terms, the following general conditions apply:

  • A 40x wagering requirement applies to the bonus amount and any winnings from free spins.
  • Bonuses are valid for 7 days from activation.
  • The maximum bet permitted while playing with an active bonus is $5 AUD.
  • Game contributions towards wagering requirements vary: Slots contribute 100%, while most table games and video poker contribute 5%. Live casino games and jackpot titles are typically excluded.

Responsible Gambling

Caswino is committed to promoting a safe and responsible gaming environment. We provide several tools to help you manage your play, including deposit limits, loss limits, wager caps, and session timers. Players can also request a cooling-off period or self-exclusion if needed. If you have any concerns about your gambling habits, please review our responsible gambling section or Caswino contact us for support.

Prohibited Conduct

Any form of fraudulent activity, collusion, or illegal conduct is strictly forbidden. This includes using stolen payment methods, manipulating game software, or engaging in money laundering. If we suspect any breach of these rules, we reserve the right to suspend or close your account and report the activity to the relevant authorities.

Intellectual Property

All content on the platform, including software, text, graphics, and trademarks, is the property of Caswino or its licensors. You are not permitted to use, copy, or distribute any of this material without our prior written consent.

Limitation of Liability

Caswino provides its services “as is”. We are not liable for any losses or damages that may arise from the use of our platform, including technical malfunctions, data loss, or other unforeseen events, except where required by applicable law.

Amendments

We reserve the right to modify these terms and conditions at any time. Any changes will become effective immediately upon being posted on the platform. It is your responsibility to regularly check for updates. Your continued use of the services after any changes will be considered an acceptance of the new terms.